Focus on Lean and Six Sigma
Level Up your IT Service Management
In our second discussion on Service Management, we turn our attention to the worlds of Lean and Six Sigma. Quality improvement has always been at the heart of great service delivery, but how best do you go about getting everyone on the same page?
From exploring ways in which self-service and automation can reduce human error and improve performance, we look a little deeper into the world of taking a laser focus to quality in service management.
Submit your questions and vote on others
Join us on this show and ask all the questions you have relating to IT Service Management and get help in figuring out how to get the very best from a live virtual classroom. In the first half of the show we have general Q&A on the theme, and then in the second half we choose a focus topic where we want to spend a little more time.
Example questions could include:
- -What techniques can you use to measure service performance?
- Is there still a role for SLAs?
- How do you best engage with stakeholders on service change?
- What does the panel recommend as a Service Improvement method?
APMG use SLIDO as our question platform. You can add your questions, and vote on others. The most popular questions are prioritised and get a little more time. You can add your questions now and even during the show. It’s great fun and easy to do.
Focus on Lean and Six Sigma
We will look at the tools, techniques and best practices for taking a laser focus to your service quality and how best to go about making improvements and achieving sustainable excellence.
A safe space
Level Up is perfect for you to ask the real questions you have in a safe, supportive and professional environment. Whether you are looking for career advice, or some top tips on how to approach a tricky situation, we are here to help.
Streamed LIVE to YouTube and LinkedIn
Level Up events are streamed LIVE YouTube and LinkedIn, so you can access the show wherever and however you wish. Recordings are bookmarked and archived to YouTube, so be sure to subscribe to our channel and hit the notification bell.
Volunteer to join us
If you would like to join us on the panel, let us know you when you register and you could be a panelist on future events.
Future Schedule
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We look forward to welcoming you to this episode
