Mathias Traugott
Mathias Traugott
Mathias Traugott, BBA, ITIL Master & IT Governance Expert has internalised consistent, practised customer orientation since his responsible positions around flight handling services and as Head of Customer Care at the IT organisation of Swissair, the former Swiss airline.As the person responsible for the holistic ITSM programme at the largest Swiss mobile phone provider (3-time award winner), he laid the foundation for his consulting career. Mathias Traugott is now a Principal Consultant, Facilitator & Trainer in VeriSM™, Scrum, DevOps, ITIL®, COBIT®, Hermes and CEO of Punctdavista AG. As an advisory board member of itSMF Germany, worldwide keynote speaker and author, he shares his experience and actively shapes the topic of service providers in the digital world.
- 2004: The Innovation of the Year Award – with Swisscom’s ITSM Project
- 2005: IDG's InfoWorld Annual Awards – with Swisscom’s ITSM Project
- 2006: HP Award of Excellence – with Swisscom’s ITSM Project
- 2010: krz wins itSMF best project Award – my Customer as Principal Consultant
2021: Swiss Redcross wins SMFS best project Award – my Customer as Principal Consultant
My greatest pride is in my two children. With the launch of their career paths in a wide variety of professions, on the one hand on the way to becoming architects and on the other to becoming cable car mechatronics engineers in the imposing Swiss mountain world. It seems that parenting as a service has succeeded very well.