About CLCA Training and Certification
Overview
CLCA Training and Certification
Benefits of CLCA Training and Certification
For Individuals
- Effectively provide personal support for colleagues going through organizational change.
- Support idea-generating activities such as the use of simple process-mapping techniques.
- Help develop local change plans which identify what will specifically change in their work area and how best to introduce those changes.
- Mitigate resistance to organizational change.
- Engage colleagues using simple facilitated sessions to promote effective change implementation in the given work area.
- Develop personal and interpersonal skills to support role as a local change agent.
For Organizations
- Strengthens change leadership across the organization by equipping professionals with the right tools and frameworks to guide smooth organizational transitions.
- Helps organizations establish a collaborative culture by providing methods for giving and receiving constructive feedback.
- Enhances facilitation skills with preparation training that ensures meetings are well-structured, risk-aware, and productive—which saves time and improves outcomes.
- Helps leaders assess and address change-readiness gaps to ensure initiatives are launched when teams are best-equipped to succeed.
Study materials
Useful links
Useful links
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Specialist Change Management Certification
Documentation
Documentation
Success in 1 2 3
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APMG certifications can advance your career, build your confidence and help you transition into a new field. Browse our careers section for inspiration or visit our certification pages for details of what you’ll learn and how you will benefit from certification.
Choose your learning style
APMG is not a training provider. Please contact accredited training organizations listed on our website for prices, languages and dates. Alternatively, you can self-study for an exam directly through APMG.
Pass the exam & receive a certificate
When you are ready to take your exam, book an online timeslot yourself with APMG, or your training organization may organize this for you. If you pass your exam APMG will issue you with a digital badge for you to share!
CLCA Training and Certification levels
Ready to start your learning journey?
Choose a Training Organization
APMG accredits Training Organizations (ATOs) to make sure they are delivering our products and certifications to high standards.
Buy a training course and exam through one of our Training Organizations below.
Self-study
Buy your book and exam from APMG
Training organizations for CLCA Training and Certification
Important information about language
The training services listed on this website have undergone a quality assurance process to ensure they meet high standards. However, please note that while the quality of the training content has been assessed, the language capabilities in which these services are delivered have not been specifically evaluated. We recommend that users verify the language proficiency and suitability of the service for their needs directly with the Training Organisation prior to enrollment or participation.
Related products
FAQs
The CLCA exam is based on the “Local Change Agents’ Handbook’ which will be included by the accredited training organization as part of the associated training course.
Unfortunately, candidates will not be able to purchase the handbook separately and can only get access to the publication as part of the accredited course.
The CLCA exam is currently available in English only. Further translations are likely to follow based on demand.
The CLCA qualification is not valid for a defined period and does not expire.
The scheme allows for selected individuals within an organization to be trained as an Internal Instructor to deliver the CLCA courses within your organization only.
The selected individual will need to be approved by the accredited training organization (ATO). The process requires the individual to undergo an assessment carried out by the ATO. The Internal Instructor upon successfully completing the assessment will be able to deliver CLCA training courses to his colleagues and order exams through their assessing ATO. Please note that no certification is awarded upon being signed off as an Internal Instructor.
The scheme offers a comprehensive set of guidance aimed at selected individuals who are facing significant change within their organization, equipping them with the knowledge, tools and techniques to support their teams and colleagues through the change process.
Upon completing of the course, the candidate will:
- Have an understanding of organizational change;
- Know the typical response to change and how individuals can be helped to engage and be supported through the change process;
- Be equipped to develop appropriate learning and communication plans for change and assess the change readiness in their area;
- Be able to help build purposeful relationships with line managers and change professionals on behalf of the work area.
The CLCA course, syllabus and exam is underpinned by the “Local Change Agents’ Handbook”.
When you pass an exam – you will instantly have the option to claim a digital badge as representation of your new certificate. Your badge can be embedded on an email signature, website, digital CV, or shared via LinkedIn.
Access the downloadable guide for more information on how to claim your digital badge.
Using a company device in which you do not have administrative rights and access to download additional software tends to cause issues when sitting your exam via ProctorU, as outlined in the Candidate Guidance Agreement.
If you wish to sit your exam via ProctorU again, you will need to pay a reschedule fee of £32 (which you can do in the Candidate Portal) before you can select a new date and time.
Alternatively, you can reschedule your exam via our AIPP service, where you can take your exam over Zoom without downloading any additional software. Please note there are fewer exam slots available through AIPP.
Full details of our Proctoring options can be found on our Proctoring Page.
Since 2018, we are no longer registered for AXELOS qualifications and are unable to provide the certificates.
If you received your AXELOS qualification before this time, you can contact customer service and upon providing your candidate number, ask if a copy of your certificate still exists in our system.
Alternatively, you can reach out to IT PeopleCert directly with this request quoting your candidate number.
If you do not have your candidate number, we can provide it to you. Additionally, we are happy to provide a letter of verification for any exams sat with us.
Your training organization specified that they wish to view candidate results before releasing. If you would like your results sooner, you may contact your ATO directly and request your results that way. After they have released them, you will be able to create/view your Digital Badge and download your Digital Certificate in your Credly account in the Certificates section of your portal.
If you feel you had issues during your exam, you may submit an appeal to customerservice@apmgroup.co.uk. We will review your appeal and respond. See APMG’s policies for details on the full appeals process.