How to become a Business Analyst in 2024 Part 2

Malini is a highly experienced Business Relationship Manager who specialises in nurturing high-performing BRMs and teams. She is regularly invited to deliver keynotes and presentations at professional and academic forums in Australia, USA, UK and India. Her personal BRM story titled 'Walk Fast, Walk Far' has been described as "the most impactful presentation" at BRMConnect 2017, Sydney. In her spare time she writes about food, culture and relationships.

Malini facilitates APMG accredited Business Relationship Management certification courses through ITSM Hub.  

• Featured in the BRM Institute’s global list of Top Business Relationship Managers in 2019 and 2020
• 5 Global Excellence Awards, BRM Institute
• Service Excellence Award, Department of Health & Human Services, Victoria Australia

Malini has written Begin the day with a tomato - Creating connection and belonging within a team and one of her proudest achievements in recent times has been supporting her team to achieve six Hall of Fame inductions in 2021! 

After 20+ spent in many roles in the Information Technology industry Luca decided to start his own company, named E-quality Italia, whose purpose is to have a positive impact on Italian organisations by training and coaching their leaders. Luca works as a trainer and coach himself; he is the only Italian coach for the Getting Things Done® methodology, and is one of the few accredited trainers in Italy for BRMP® and CBRM® qualifications. Luca's proudest achievement is the reputation of his small company, both in Italy and abroad.

Richard is responsible for developing and delivering the Agile Business Consortium's portfolio of products that advance business agility. The Consortium's products help organisations respond more effectively to the complex and volatile world in which we operate. As the professional body for business agility, the Consortium's products help individuals grow their competence in the application of agile principles. Richard has spent his career working in the advanced technology sector, in a mix of commercial and product management roles in the communications, defence, finance, and transportation sectors.

Richard's proudest achievement includes being a passionate ecologist, technologist, and practical problem solver. He has designed and built two houses with strong ecological credentials.

Ian Clark is a a dynamic and enthusiastic Director, Service Manager, Governance and Management Practitioner and lecturer with over 25 years experience in both the internal and external delivery of IT Management education, consultancy products, services, solutions and projects.  As a business and service orientated leader, Ian has a wide range of European and African experience within multiple industry sectors specialising in drastically improving business productivity, profitability and quality for both the organisation and clients. He is a human and outcome focussed person. Ian hols certifications in ITIL® Master, AgilePM®,BA®,DS®, COBIT® & IT Governance Assessor and Implementation Expert,APMG/CMI® and Change Management. He is also a coach, mentor, advisor and industry recognised speaker. 

Some of Ian's accomplishments include:

• Global ITIL ATO Sub Group Committee Member –African Continent Representative 
• Member – MALC (ITIL Expert) 2011 Global Working Group 
• Member – Official ITIL v3 Publication Review Team 
• Member – ITIL 2011 Reviewer for Introduction to ITIL Lifecycle Publication 
• AgilePM – Global ATO representative and Scheme Committee Member 
• Co-Author and Reviewer of the SIAM (1st Edition) BOK 

From a professional perspective Ian's proudest achievement includes opening and running Fox ITSM SA (11th Year in Business) and still going strong. Ian is also certified as an ITIL Master in 2023, which he is proud of.  Personally, Ian considers successfully raising twin daughters to be decent humans as a matter of pride. 

Mridul is a freelance trainer training on best management practices to multiple industries across all continents. With extensive experience spanning multiple decades across diverse industries, Mridul specializes in cultivating soft skills and personality traits. His expertise lies in advocating best management practices for project, program, agile, and change implementation, with a focus on fostering agile tools and behaviours. Mridul actively contribute to the success of change implementation and agile transformation, emphasizing the development of futuristic skills to enhance employability.

Best Trainer award from:

• The Institute of Chartered Accountants of India
• The Institute of Cost Accountants of India
• The Institute of Company Secretary of India

Mridul considers it a significant accomplishment when participants reach out to him long after their training, expressing that the skills and certification have proven beneficial for their career advancement. He feels gratified to hear that his efforts have resulted in real value addition and forward movement.