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Facilitation Certification

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Facilitation LogoFacilitation is a common word used in a variety of different contexts. However, ‘being a facilitator’ for a group and ‘facilitating meetings/events’ requires key skills and a deep knowledge of the principles and concepts involved.

Tony Mann, who has been working in the field of facilitation for over 20 years, has developed a robust methodology that provides the structure to enable specialists and managers to be able to facilitate effectively. The Process Iceberg® methodology is being applied in a wide variety of organizations and situations and its pragmatic, practical approach has gained a wide range of adherents in the public, private and charity sectors, both in the UK and internationally.

Working with Tony, and using the reference book Facilitation - Develop your Expertise which has been adapted to incorporate his book: Facilitation - an art, science, skill or all three? and his manual Facilitation - A Manual of Models, Tools and Techniques for Effective Group Working we have developed a training programme and qualification at Foundation and Practitioner level to help you develop the necessary expertise to become accomplished at facilitation. We have developed a training programme to help you develop the necessary expertise to become accomplished at facilitation.

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Why Certify?

The training within this certification provides you with the skills, science and art of facilitation and gives your organization a capability that will:

  • Enhance productivity
  • Enable problem solving to be more effective
  • Increase the ability to undertake business processes improvement and ensure engagement from people
  • Enhance project managament delivery
  • Encourage buy-in and commitment in IT settings.

Who is it for?

The certification is relevant to all sectors and types of situations where people come together to tackle issues, resolve organizational problems and develop effective solutions.

The target audience includes all those with a role in organizational development, project, IT and change management.

Benefits for Individuals

  • Gain the skills and expertise to become an effective facilitator, capable of operating in a wide variety of situations.
  • Develop an understanding of a structure and framework to help you introduce a facilitated approach to improvement, innovation and change in an organization.
  • Learn a wide range of practical and usable tools and techniques, which can help facilitate groups to handle uncertainty, and provide processes to enable the group to solve problems and develop answers to key questions.
  • Manage project team members and enable them to identify key issues.
  • Develop robust solutions through creative thinking and effective selection of options.
  • Launch projects effectively by defining the objectives and key outcomes of a project or programme.
  • Complement all other professional qualifications by learning skills which produce results faster and more effectively.

Benefits for Organizations

  • Assist organizations to tackle difficult challenges using best practice facilitation methods.
  • Make certain robust solutions can be delivered in an effective, timely and constructive way that won’t compromise on the key issues.
  • Enable organizations to involve and engage people at all levels, using a collaborative approach to facilitate change.
  • Ensure the delivery of projects on time, to budget and within time scales.
  • Implement a common language to improve communication and understanding both within teams and throughout an organization.

Foundation Level

The purpose of the Foundation certification is to confirm that you have sufficient knowledge and understanding of the Process Iceberg® Facilitation Methodology to be able to facilitate effectively supporting events, workshops and meetings in the context of: projects, business analysis, change, operational effectiveness and business process improvement.

Exam Format

  • Multiple choice format
  • 50 questions per paper
  • 25 mark or more required to pass (out of 50 available) - 50%
  • 40 minute duration
  • Closed book.

Practitioner Level

The purpose of the Practitioner qualification is to confirm you have achieved sufficient understanding of how to apply and tailor facilitation principles and practice in situations addressing Tasks in Uncertainty, and managing groups that might not have sufficient Process experience. A successful Practitioner candidate should, with suitable direction, be able to apply facilitation principles to small groups as they work on real Tasks. They will have learnt a range of models, tools and techniques and more importantly be able to ‘hear’ which one to use in ‘live’, real situations.

Exam Format

  • Objective testing
  • 8 questions per paper, with 10 marks available per question
  • 40 marks or more required to pass (out of 80 available) - 50%
  • 2 ½ hours duration
  • Open book exam (Facilitation book and manual only).

Please Note: This level will be available from the begining of November 2013.

Recommended Reading

The following titles are available from APMG-Business Books.
Please Note: the print and Kindle versions of the book and manual on Amazon don’t link to the Facilitation syllabus.

Facilitation Develop Your Expertise by Tony Mann - Apply the Process Iceberg Methodology


Facilitation - Develop Your Expertise by Tony Mann - Apply the Process Iceberg Methodology


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Please note that this manual is also available in Polish from: http://facylitacja.com/zamow/ksiazka-o-facylitacji.html

View/download our Facilitation Certification Overview Leaflet.