PS Professional CATALYST Certification
The biggest complaint people have is not getting regular feedback when something has gone wrong.
Therefore the foundation of being a Catalyst is to develop skills around interacting with transparency when communicating with customers, possessing solid project methods for both project management and implementation, and the ability to act on escalations and issues.
This module of the PS Professional certification scheme covers three key areas:-
- Customer service excellence
- Project & implementation fundamentals
- Dealing with urgency and escalations
View/download the CATALYST syllabus summary.