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Enable an organization to better plan, deliver and support services while accurately costing and pricing services.

The Service Catalogue enables good governance in that the key terms, conditions, and controls defined in the Service Catalogue are integrated into the service delivery processes of the organisation.

It looks at common activities such as ordering of PC/desktop, telecommunication, collaboration, and support services, which can produce measurable results and assures consistent service pricing and quality.

Service Catalogue also looks at ways to help reduce cycle time; implementing workflow can reduce the time it takes to fulfil services, saving numerous hours per request. Organizations can thus reallocate precious staff time to more strategic initiatives.

Certify your ability to:

  • Demonstrate value to the business by establishing service level expectations, regulating service deliverables and improving communication across IT.
  • Reduce access points into IT and consolidate IT services.
  • Standardize IT services and help IT organizations reduce or eliminate ad hoc requests by automating request management.
  • Reallocate resources to critical business systems to better manage the IT portfolio and optimize workflow.
  • Communicate a documented portfolio of services to the organization.

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HAVE A QUESTION?

FAQs

What is Service Catalogue?

Service Catalogue is a complementary qualification to the ITIL® 2011 suite. It looks at new ways to:

  • control demand;
  • publish and track service pricing and cost; and
  • automate service request management and fulfillment.

The service catalogue provides a clear view of what services IT provides and how IT adds value for the money allocated. It provides a method to request or order the services that are published. The Service Catalogue enables good governance in that the key terms, conditions, and controls defined in the Service Catalogue are integrated into the service delivery processes of the organization. It enables an organization to better plan, deliver and support services while accurately costing and pricing services.
Studies show that implementing a role-driven, online, searchable catalogue with standardized services can convert costly requests for information, status, how-to and new service calls into zero-cost web-based user self-service. The Service Catalogue looks at common activities such as ordering of PC/desktop, telecommunication, collaboration, and support services, which can produce measurable results and assures consistent service pricing and quality.
Service Catalogue also looks at ways to help reduce cycle time; implementing workflow can reduce the time it takes to fulfill services, saving numerous hours per request. Organizations can thus reallocate precious staff time to more strategic initiatives.
A "Service Catalogue", as defined in the ITIL Service Delivery guidance, is a list of services that an organization provides, often to its employees or customers. Each service within the catalogue typically includes:

  • A description of the service
  • Timeframes or service level agreement for fulfilling the service
  • Who is entitled to request/view the service
  • Costs (if any)
  • How to fulfill the service.

Find out more at: https://apmg-international.com/product/service-catalogue

How can I train for the Service Catalogue examinations?

Training for the Service Catalogue qualification is available from the network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG-International. Details of Service Catalogue ATOs can be found via the APMG-International accredited organization search function at: https://apmg-international.com/all-atos
Only these organizations and registered partners/affiliates are authorized to deliver Service Catalogue training.

Do I have to receive training to sit the exam?

Yes. Candidates must attend an accredited training course prior to sitting the examination.

How do I sit the exam?

Most, if not all, accredited training organizations include the examination as part of the associated training course. Alternatively, APMG-International administer public exam sessions around the world. Sessions are run at certain APMG-International offices. There are four dedicated centers in the UK for public examinations, and in the United States we utilize the public library network to facilitate sessions.

How much does it cost to sit the Service Catalogue examination?

If you are sitting the examinations through an accredited training organization, the cost of the exam is generally included in the course fee. APMG-International use a global pricing structure, so for those sitting exams at a public exam centre, the cost is dependent on where the exam is being sat. To find out the cost in your region, please contact the APMG-International service desk on +44 (0)1494 452450 or at: servicedesk@apmg-international.com

Are there any pre-requisites for the Service Catalogue examination?

To be eligible to take the APMG-International Service Catalogue qualification, candidates should fulfill the following requirements:
Have attended at least 18 hours of instruction (exclusive of breaks, lunches and the exam) with an accredited provider of training or e-learning - based on this syllabus - as part of a formal, approved training course.

What is the supporting publication for Service Catalogue and where can I purchase it?

The Service Catalogue qualification is supported by the 'A Study Guide to Service Catalogue' publication. This can be purchased from the APMG online bookshop at:www.apmg-businessbooks.com

Which languages is the Service Catalogue examination available in?

The Service Catalogue examination is currently only available in English. Further translations are considered based on demand.

Which languages are the Service Catalogue supporting publication available in?

The 'A Study Guide to Service Catalogue' publication is currently available in English only. Further translations will be considered based on demand.

How long will it take to learn the Service Catalogue material?

Training courses are generally delivered over 3 days. We recommend investigating with individual providers, as many will offer tailored and blended learning solutions.

How long is the Service Catalogue qualification valid for?

The examination is not valid for defined period and will not expire.

When can I expect the results of my Service Catalogue examination?

The examinations can be marked on location after the exam, but this is down to the discretion of the invigilator at the time.

When will I receive my certificate?

A foundation certificate will be dispatched to you approximately 2 weeks after we have received your exam paper back into our offices.
Please note that if you have taken your examination via an ATO, certificates will be dispatched based on the preferences that the ATO selected when booking the exam. The ATO can select either an e-certificate or hard copy and whether this type is sent to the ATO or directly to the candidate.
If you have not received your certificate shortly after the above time frame please contact our Customer Interaction Team – servicedesk@apmg-international.com

What is the pass mark for the Service Catalogue examinations?

Candidates must achieve a score of 26/40 (65%) to pass.

What pass mark is required to be eligible to become a Service Catalogue trainer?

To be eligible for a Service Catalogue trainer application, individuals must achieve a score of 66% (27/40) in the exam.
To find out if you scored enough to be eligible as a trainer, please email servicedesk@apmg-international.com noting your interest. A representative of the Service Desk will be able to advise.

Can I use the Service Catalogue logo?

The Service Catalogue logo may only be used with the permission of APMG-International. If APMG-International believe the logo is being used in an inappropriate manner, then we may insist that the logo is used in a suitable alternative manner or is withdrawn from use. All materials that contain the logo must be submitted to APMG-International for approval before publication. Requests for permission should be sent to servicedesk@apmg-international.com.

How do I become a Service Catalogue approved trainer?

All Service Catalogue trainers must be 'sponsored' by a Service Catalogue accredited training organization (ATO). Details of all Service Catalogue ATOs can be found at: https://apmg-international.com/all-atos
A trainer application must be submitted by the sponsoring ATO to their local APMG-International office.

How does my organization become a Service Catalogue Accredited Training Organization (ATO)?

An organization wishing to become a Service Catalogue ATO must first submit an application form to either the APMG-International Service Desk or the relevant APMG-International office. Where appropriate, an invoice will be raised and the organization will then be subject to APMG-International's ATO assessment process.

How does my organization become an Accredited Consulting Organization (ACO)?

An organization wishing to become an ACO must first submit an application form to either the APMG-International Service Desk or the relevant APMG-International office. The organization will then be subject to APMG-International's ACO assessment process.
Application forms can be obtained from the APMG-International Service Desk (+44 (0)1494 452450 / servicedesk@apmg-international.com) or from any regional APMG-International office