This certification is based on the ITIL® framework and was developed by itSMF UK - the country's leading association for IT Service Management professionals.
- Extend and formalize understanding of problem solving in terms of IT Service Management to become a specialist in problem resolution.
- Apply knowledge and improve current processes and practices in the workplace to prevent issues from occurring.
- Record information about resolved problems to speed up resolution time and identify permanent solutions, reducing number and resolution time of incidents.
Problem Analysts teaches you how to prevent problems and resulting incidents from happening. When incidents are resolved, information about the resolution is recorded. Over time, this information is used to speed up the resolution time and identify permanent solutions, reducing the number and resolution time of incidents. This results in less downtime and less disruption to business critical systems.