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Increase customer satisfaction and achieve greater strategic and financial value.

Lean IT is an extension of Lean Principles, applied in an IT environment.

The Lean IT approach is a way of thinking and acting, focussing heavily on organizational culture. Lean IT is associated with the development and management of Information Technology products and services.

Lean Princples are concerned with:

  •     Increasing customer value.
  •     Eliminating waste (work that does not add value).
  •     Management as a facilitator.
  •     The involvement of all employees.
  •     Continual improvement.
  •     Preserving value with less work.

Certify your ability to:

  • Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
  • Utilize several Lean IT analysis tools and understand the application of the Lean IT philosophy in an IT environment.
  • Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
  • Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
  • Streamline and automate compliance processes to lessen cost and risk.
  • Enable an organization to achieve operational excellence through improved agility, service quality and efficiency.
  • Build a customer and value-oriented culture in which employees engage in Lean IT processes.
  • Optimise IT operations and processes supporting the most business critical applications and services.
  • Implement a rigorous problem solving process to achieve greater strategic and financial value.

Choose a level to get started


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Lean Kaizen provides a deep understanding of a set of values and framework for improvement that will amplify my ability to be successful as an agent of change.

Michael Mulcahy, Director

Some of the largest companies are starting to use Lean IT in different parts of the organization - the ability to understand and apply it provides a strong differentiation.

Enrique Velázquez Martín



What is Lean IT?

Lean IT is a way of thinking and acting, and applying Lean principles to IT service management practices. Its central premise is the delivery of value to customers, whereby the employees are the ones actually delivering the value on a daily basis and identifying roadblocks and solutions. Managers ensure that employees are facilitated and encouraged in their quest to deliver customer value.
Essentially, Lean IT is about building a customer and value-oriented culture in which managers and employees engage in removing waste, inflexibility and variability from the organization and its services. It is not focussed on technical aspects of IT.
Find out more at:

How can I train for the Lean IT examination?

Training for Lean IT is available from the network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG-International. The full list of Lean IT ATOs can be found at:

How do I sit the exams?

Lean IT accredited training organizations include the examination as part of the associated training course. It is not available for self study and that candidates must attend a course.

How much does it cost to sit the Lean IT examination?

If you are sitting the examinations through an accredited training organization, the costs of the exams are generally included in the course fee.

Are there any pre-requisites for the Lean IT examination?

There are no pre-requisites for the Foundation examination, candidates must achieve a pass at foundation level before completing the Kaizen or Leadership examinations.

What is the main supporting publication for Lean IT?

Which languages is the Lean IT examination available in?

The Lean IT Association Foundation examinations are available in English, European Spanish, Brazilian Portuguese and Japanese.
The Kaizen and Leadership examinations are currently available in English only.
The APMG 2011 version of the Lean IT Foundation examination is currently still available in French, Dutch and Japanese only.

What languages are the supporting publications available in?

The supporting publications are currently available in English only.

How long will it take to learn the Lean IT material?

Supporting accredited training courses are generally delivered over 2 days, however it is well worth investigating with individual providers, as many will offer tailored and blended learning solutions. Courses are likely to involve a degree of pre-course work and homework during the course.

What is the pass mark for the Lean IT examination?

Candidates must achieve a score of 26/40 to pass both the Foundation and Kaizen examinations.
Candidates must achieve a score of 39/60 to pass the Leadership examination.

How long is the Lean IT qualification valid for?

The qualification and certification is valid for life, with no expiry or requirement for re-qualification applicable.

When can I expect the result of my Lean IT examination?

Lean IT examinations can be marked on location after the exam, but this is down to the discretion of the invigilator at the time. Confirmation of the provisional result is sent to the relevant accredited training organization (for ATO candidates) within 7-10 days of the examination.

When will I receive my certificate?

Your certificate will be dispatched to you approximately 2 weeks after we have received your exam paper back into our offices, if you only took the foundation exam.
If you sat a Kaizen or Leadership exam a certificate will be dispatched 2 weeks after the Kaizen or Leadership results have been released.
Please note that if you have taken your examination via an ATO, certificates will be dispatched based on the preferences that the ATO selected when booking the exam. The ATO can select either an e-certificate or hard copy and whether this type is sent to the ATO or directly to the candidate.
If you have not received your certificate shortly after the above time frame please contact our Customer Interaction Team –

What pass mark is required to be eligible to become a Lean IT trainer?

To be eligible to apply to become a Lean IT trainer, individuals must achieve a score of 75% in the Foundation examination and the level they wish to train.

How do I find out if I scored enough to be eligible to become a trainer?

To find out if you scored enough to be eligible as a trainer, please email noting your interest. A representative of the Service Desk will be able to advise.

Can I use the APMG-International Lean IT logo?

Only organizations licensed to do so are allowed to use the APMG-International Lean IT logo. Such organizations include Lean IT ATOs (Accredited Training Organizations). Should you have a requirement to use the logo, please contact us on +44 (0)1494 452450, or at, and we will be able to advise.

How does my organization become a Lean IT Accredited Training Organization (ATO)?

An organization wishing to become a Lean IT ATO must first submit an application form to either the APMG-International Service Desk or the relevant APMG-International office. Where appropriate, an invoice will be raised and the organization will then be subject to APMG-International’s ATO assessment process.

How do I become a Lean IT approved trainer?

All Lean IT trainers must be ‘sponsored’ by a Lean IT accredited training organization (ATO). Details of all Lean IT ATOs can be found at:
A trainer application must be submitted by sponsoring ATO to their relevant APMG-International office.