The only consistent and comprehensive documentation of best practice for IT Service Management.
ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.
- Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
- Increase business productivity, efficiency and effectiveness through more reliable IT services.
- Define processes with clearly documented accountability for each activity to increase efficiency.
- Enable a business to keep pace with change and drive business change to its advantage.
- Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.