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Understand, track and control the key elements of an organization’s services and infrastructure.

The Configuration Management DataBase is a crucial underpinning source of information for an organization’s IT infrastructure, supporting the entire Service Lifecycle in an ITIL® context.

Without it, understanding, tracking and controlling the key elements of the organization’s services and infrastructure can quickly become an exercise in futility.

The CMDB complementary certification is designed to provide a comprehensive insight into the concepts underlying the Service Asset and Configuration Management process, as well as related concepts in other processes across the Service Lifecycle.

Certify your ability to:

  •     Understand, track and control key elements of an organization’s services and infrastructure.
  •     Implement and maintain the CMDB as expressed in ITIL through understanding the terminology, concepts and best practices.
  •     Provide an organized view of data and a means of examining that data from any perspective.
  •     Plan, deliver, operate, govern and assign priorities to business services.
  •     Combine data from across IT operations into a single, consistent data store.
CMDB Foundation Plus digital badge

Foundation Plus

Develop more efficient process execution across the entire service lifecycle.

Process Management, IT Management
Who is Foundation Plus for?
  • Individuals who require a detailed understanding of how to create a CMDB and how it may be implemented to enhance the quality of IT service provision within an organization.
  • IT professionals working within Service Asset and Configuration Management, or about to start a project to create or re-design a CMDB.
  • IT professionals working within service transition wishing to gain a better understanding of the relationship between the service transition processes and the CMDB.
What are the key things you will learn?
  • Define and differentiate between the concepts and principles of the CMDB.
  • Describe and explain the Service Asset and Configuration Management process.
  • Describe the technology considerations and requirements to create, manage, use and maintain the CMDB.
  • Discuss and explain a planned approach for the design and implementation of the CMDB.
  • Explain the major challenges, critical success factors and risks associated with the CMDB.
  • Demonstrate the major relationships and touch points with key processes.
  • Take and pass the CMDB examination.
Exam format:
  •     Multiple Choice
  •     40 questions per paper
  •     26 marks required to pass (out of 40 available) - 65%
  •     60 minutes duration
  •     Closed-book

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FAQs

What is a CMDB digital badge?

Digital badges allow you to easily showcase your achievements online.

When you pass an exam - you'll instantly have the option to claim a digital badge representing your new certificate.

Your badge can be embedded on an email signature, website, social media or digital CV.

With just one click employers, customers and clients can easily view and verify your credentials and skills.

Please download our digital sharing presentation for more information.

How do I claim my CMDB digital badge?

Once you’ve been notified that you’ve passed your exam - you will have the option to create a digital badge in APMG's Candidate Portal.

Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.

This takes you to the Acclaim website where the digital badges are hosted. You will be guided through the Acclaim account creation process.

Once you have created an account with Acclaim - login into the account and accept your pending badge.

What is CMDB?

A Configuration Management DataBase is a crucial underpinning source of information for an organization's IT infrastructure, supporting the entire Service Lifecycle in an ITIL® context.
Without it, understanding, tracking and controlling the key elements of an organization's services and infrastructure can quickly become an exercise in futility.
Understanding the terminology, concepts and best practices associated with a CMDB as expressed in ITIL is the key to its successful implementation and maintenance.
The CMDB complementary certification is designed to provide a comprehensive insight into the concepts underlying the Service Asset and Configuration Management process, as well as related concepts in other processes across the Service Lifecycle.
Find out more at: https://apmg-international.com/product/cmdb

How can I train for the CMCB examinations?

Training for CMDB is available from the network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG-International. The full list of CMDB ATOs can be found at:https://apmg-international.com/all-atos
Only these organizations and registered partners/affiliates are authorized to deliver CMDB training.

Do I have to receive training to sit the exam?

Yes - delegates must have attended an accredited training course prior to sitting the examination.

How do I sit the exams?

Exams must be sat through a CMDB Accredited Training Organization (ATO). Details on the process will be provided with the ATOs course information.

How much does it cost to sit the CMDB examination?

The cost of the exam is generally included in the course fee.

Are there any pre-requisites for the CMDB examination?

Yes - candidates must fulfill the following criteria prior to sitting the examination:
Attendance of an accredited CMDB training course

What study material is available for CMDB and where can I purchase it?

A supporting manual has yet to be developed for the qualification. However, training providers will provide accredited training which will be sufficient for delegates to prepare for the exam.

Which languages is the CMDB examination available in?

The exam is currently available in English and Spanish. Translations will be progressed subject to market demand.

How long will it take to learn the CMDB material?

Training courses are generally delivered over 3 days. It is worth investigating with individual providers, as many will offer tailored and blended learning solutions.

How long is the CMDB certification valid for?

The certification is not valid for a defined period and does not expire.

When can I expect the results of my CMDB examination?

Exam results are sent by the relevant APMG-International office directly to ATOs within 48 hours. Your ATO should notify you of your results so please contact them for further details regarding this.

When will I receive my certificate?

A foundation certificate will be dispatched to you approximately 2 weeks after we have received your exam paper back into our offices.
Please note that if you have taken your examination via an ATO, certificates will be dispatched based on the preferences that the ATO selected when booking the exam. The ATO can select either an e-certificate or hard copy and whether this type is sent to the ATO or directly to the candidate.
If you have not received your certificate shortly after the above time frame please contact our Customer Interaction Team – servicedesk@apmg-international.com

What is the pass mark for the CMDB examination?

Candidates will need to score 26/40 to pass the examination.

What pass mark is required to be eligible to become a CMDB trainer?

To be eligible to apply to become a CMDB trainer, individuals must achieve a score of 75% (30/40) in the exam.

How do I find out if I scored enough to be eligible to become a trainer?

To find out if you scored enough to be eligible as a trainer, please email servicedesk@apmg-international.com noting your interest. A representative of the Service Desk will be able to advise.

How can I advertise myself as CMDB qualified on my business card?

Candidates who have passed the CMDB examination can put "CMDB Qualified" on their business cards.

Can I use the CMDB logo?

Only organizations licensed to do so are allowed to use the CMDB logo. Such organizations include CMDB ATOs (Accredited Training Organizations) and registered partners accredited by APMG-International.

How do I become a CMDB approved trainer?

All CMDB trainers must be ‘sponsored’ by a CMDB Accredited Training Organization (ATO). Details of all CMDB ATOs can be found HERE .
A trainer application must be submitted by the sponsoring ATO to their relevant APMG-International office.

How does my organization become a CMDB Accredited Training Organization (ATO)?

An organization wishing to become a CMDB ATO must first submit an application form to either the APMG-International Service Desk or the relevant APMG-International office. Where appropriate, an invoice will be raised and the organization will then be subject to APMG-International’s ATO assessment process.

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