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Delivering Change ProjectsLeading Change Management ActivitiesManaging Resistance to ChangeOrganizational Change

The definitive certification for professionals dealing with organizational change, transition and transformation.

Our Change Management course, developed in partnership with the Change Management Institute, is designed to help organizations and their people manage the impact of change. It provides techniques to effectively plan and implement successful transformation initiatives.

In the modern business environment, change is relentless. This can be challenging, but it also presents opportunities. By effectively managing change, organizations enhance their performance and achieve their goals.

Understanding the impact of change is crucial to its management. Change can create either positive or negative outcomes. It can lead to increased productivity, improved morale and new opportunities, or it can cause stress, anxiety, and resistance.

Our Change Management foundation and practitioner training explores how change affects, and is affected by, individuals, teams, change leaders, and organizations.

APMG-accredited Change Management courses equip individuals with the knowledge, proven methods and techniques to:

  • Unlock resistance to change.
  • Provide effective support and motivation to individuals and teams to embrace change.
  • Draw from a range of professional approaches to implement change smoothly and effectively.
  • Identify and engage with key stakeholders throughout the change process to gain support.
  • Speed up the implementation of change programs.
  • Highlight their contribution as change professionals to initiatives.

Techniques and tools discussed in the course, such as how to lead change and involve those impacted by it, and effective communication strategies, can help organizations manage change and reap the benefits.

These qualifications also offer a pathway to independent accreditation by the Change Management Institute.

APMG is proud that the Change Management Practitioner certification is accredited and recognised by the United Kingdom Accreditation Service (UKAS).

 

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Change Management Foundation

Become an effective team member involved in organizational change projects.

Agile, Change Management
Who is Change Management Foundation for?
  • Anyone interested in understanding the basic principles of achieving successful organizational change, transition or transformation.
  • Team members involved in organizational change, transition or transformation projects.
  • Professionals pursuing the Change Management Practitioner certificate – for which the Change Management Foundation certificate is a pre-requisite.
What are the key things you will learn?
  • Structured approaches you can use to shape a change initiative.
  • How to 'read' the organizational context for change.
  • Human responses to change and techniques to help people adapt.
  • Sources of resistance to change and ways to work effectively with these.
  • Factors affecting people's motivation during changes and how to encourage support for change initiatives.
  • How teams can facilitate successful organizational change and how line leaders, sponsors, change managers and change agents can best work together.
  • How to identify stakeholders and engage effectively with them.
  • Essential communication principles to support change initiatives.
  • Ways to assess change impacts across the organization.
  • How to select and effectively utilize key metrics for evaluating change.
Exam format
  • Multiple choice
  • 25 marks required to pass (out of 50  available) – 50%
  • 40 minutes duration
  • Closed-book
db change management practitioner

Change Management Practitioner

Be recognized as a dependable manager of organizational change.

Change Management, Programme Management, Project Management
What is required?
  • The Change Management Foundation certificate is a pre-requisite.
Who is Change Management Practitioner for?
  • Aspiring or current managers of organizational change, transition or transformation.
  • Those performing key roles in the design, development and delivery of of organizational change programmes, including:
    • Change Project Managers
    • Transformation Managers
    • Senior Responsible Owners
    • Business Change Managers
    • Change Programme Managers
    • Operational Line Managers
What are the key things you will learn?
  • Levers to help embed change and ensure its sustainability.
  • Strategies to manage learning and development in support of change.
  • A framework for coaching colleagues, including listening and feedback techniques.
  • Core insights into handling conflict during periods of change.
  • Approaches to facilitate collaborative design of change.
Exam format

The Change Management Practitioner exam has been updated, and the new versions were released in March 2024. The revised exam format is:

  • Objective testing based on a case study scenario
  • 5 sections of 16 marks each
  • 40 marks required to pass (out of 80 available) – 50%
  • 2.5 hours duration
  • Restricted open book – The APMG Change Management Study Guide.

Accredited Training Providers may offer the Change Management 2015 exam until 20 September 2024. Please consult with your training provider to determine which version of the Change Management Course and Exam they are offering.

The Change Management 2015 exam format is:

  • Objective testing based on a case study scenario
  • 4 questions of 20 marks each
  • 40 marks required to pass (out of 80 available) – 50%
  • 2.5 hours duration
  • Restricted open book – The Effective Change Manager’s Handbook may be used in the exam.
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Change Management Practitioner Re-Registration

Maintain your Registered Practitioner status.

Change Management, Programme Management, Project Management
What is required?

A valid Practitioner certificate (must be before the certification expires).

Who is the Re-Registration level for?
  • Change Management Registered Practitioners wishing to retain their 'Registered' status
Exam format

The Change Management Practitioner exam has been updated, and the new versions were released in March 2024. The revised exam format is:

  • Objective testing based on a case study scenario
  • 5 sections of 16 marks each
  • 40 marks required to pass (out of 80 available) – 50%
  • 2.5 hours duration
  • Restricted open book – The APMG Change Management Study Guide.

Accredited Training Providers may offer the Change Management 2015 exam until 20 September 2024. Please consult with your training provider to determine which version of the Change Management Course and Exam they are offering.

The Change Management 2015 exam format is:

  • Objective testing
  • 2 questions each worth 20 marks
  • 20 marks required to pass (out of 40 available) – 50%
  • 1.5 hours (90 mins) duration
  • Restricted open book – The Effective Change Manager’s Handbook may be used in the exam.

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Advanced options

SFIA Framework

Visit SFIA
The SFIA Framework is the global common reference for skills and competency for the digital world
SFIA is a globally recognised framework that “identifies skills needed for the Information age”. This APMG certification has been mapped against the SFIA Framework to help you see which certifications are most relevant to your professional development.
Knowledge
This certification confirms (endorsement)
Generic attribute Knowledge up to level 3, Organisational Change Management level 3
...
This certification would be useful for (development)
Same as above plus Organisational Change Management up to level 4
...
Knowledge
This certification confirms (endorsement)
Generic attribute Knowledge up to level 3, Generic attribute Business Skills up to level 3, Organisational Change Management up to level 4
...
This certification would be useful for (development)
Same as above
...

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TESTIMONIALS

Another course achievement from APMG International. I found it very insightful into how projects and change can impact people and organisations. I believe the course content is relatable in any business or even on a personal and family level.

Neil Shelley, Cyber Security Project Manager

I really enjoyed the APMG International Change Management course. I have found awareness of the change models and techniques covered in the course incredibly useful.

Scott Tomblin, Principal Consultant

Really pleased to have achieved the Change Management Practitioner Qualification from APMG. I found the course to be very insightful for managing change from a people and organisational perspective. I really recommend the course to any change professional or those starting their career in change.

Richard Waters, Senior Project Manager

The course explores in depth the various theories behind change management practices and gives practical scenarios that teach you how to see and apply these in your own work. The insights and tools gained from this experience are a great benefit to anyone working in the change management field.

Sanhita C., Change Delivery Officer

The APMG Change Management course has been an enjoyable experience and great addition to my skill set. The course seamlessly blends theory and practice, introducing tools and techniques instrumental to managing change initiatives in any industry. The knowledge gained has helped me become a better digital transformation professional and improved my skills to drive change initiatives concerning people, technology and organisations.

Maciej Sulek, BIM/VDC Manager

The Change Management was great timing as I can relate to and recognize some of the theories as I'm going through the change process myself; transitioning to new ways of working and learning new systems within my new role. Change happens a lot in local government so I can use what I have learnt in my role on a personal level, as a manager and as a team member. The practitioner level is an opportunity for you to demonstrate that you can use the knowledge from the Foundation level in an actual work situation.

Grace Crawford, Performance and Insights Manager

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FAQs

What is Change Management?

Change Management is a professional discipline that focuses on helping organizations to develop and implement sustainable change – whether planned projects or emergent transformations. It integrates human insights with an understanding of organizations to develop a people-centred, continuous process of planning and adaptation to make change effective.

How can I train for the Change Management examinations?

Training for Change Management is available from the network of Accredited Training Organizations (ATOs) who are assessed and certified by APMG International. To find an training course - please choose a Change Management certification level to see the available ATOs.

Only these organizations and registered partners/affiliates are authorized to deliver Change Management training.

Do I have to receive training to sit the Change Management exams?

You do not have to receive training to sit the Change Management exams, however this is recommended.

Alternatively, individuals can self-study to prepare for the examinations. If you choose to self-study and book an exam, you will receive the ‘The APMG Change Management Study Guide’ via our exam system to assist you in your studies. To book a public exam, choose either Change Management Foundation (V3) or Change Management Practitioner (V3) from the exam portal.

What are the main publications for Change Management and where can I purchase them?

The Change Management Training and Certification program has been updated, with new versions released in March 2024. The principal publication for the updated certification is the 'APMG Change Management Study Guide.' This guide is exclusively available to learners enrolled in the Change Management certification program.

However, Accredited Training Providers are permitted to offer the previous version of the Change Management program until September 20, 2024. 'The Effective Change Manager's Handbook' serves as the core text for this training.

Please consult with your training provider to determine which version of the Change Management Course is being offered and whether the handbook is provided.

How do I sit the Change Management exams?

Accredited Training Organizations (ATOs) usually include the examination as part of their training course – please check with your ATO before booking.

For those who self-study, the exam can be taken anywhere in the world, from the comfort of your home or workplace, with online proctoring.  A proctor will access your exam as you take it to monitor the exam environment through your computer's desktop, webcam and microphone. Once you have booked an exam, you will be given a registration email to schedule an appointment with your live proctor via our Candidate Portal. Our online proctoring system allows you to take your exam anytime as sessions are available 24 hours a day, 7 days a week.

APMG also administers a limited number of public exam sessions at some of our regional offices.

How much does it cost to sit the Change Management examinations?

If you are sitting the examinations through an accredited training organization, the costs of the exams are generally included in the course fee.

APMG International use a global pricing structure, so for those sitting exams at a public exam centre, the cost is dependent on where the exams are being sat. To find out the costs in your region, please contact the APMG International Service Desk (servicedesk@apmg-international.com) or refer to our examination portal.

Which languages are Change Management examinations available in?

The Change Management Training and Certification program has been updated, with the latest version released in March 2024. The current version, Version 3, is available in English, and translations into other languages are planned.

Accredited Training Providers are permitted to offer the previous version of the Change Management program until September 20, 2024. The Change Management Foundation Version 2 examinations are available in English, German, Polish, Latin-American Spanish, and Brazilian Portuguese. The Change Management Practitioner Version 2 examinations are available in English, German, and Polish.

How long are the Change Management certifications valid for?

The Change Management foundation examination does not expire.

Candidates who pass the practitioner exam are recognized as ‘Change Management Registered Practitioners'. Individuals will remain 'Registered' for a period of 5 years. To maintain Registered status, practitioners must complete and pass a Change Management Re-Registration examination within 3-5 years following their initial/previous practitioner certification.

Why do I need to sit a Change Management Practitioner Re-Registration examination?

The Change Management Registered Practitioner certification is valid for 5 years. Between the third and fifth year after initial certification, Registered Practitioners are required to take a re-registration examination to verify their ongoing competence and knowledge in Change Management, thereby maintaining their registered status.

After the 5-year validity period, a practitioner's certification remains valid, but they will lose their 'Registered' designation. To regain Registered status after this 5-year period, individuals will be required to retake and pass the full Practitioner exam.

When can I expect the results of my Change Management examinations?

Change Management foundation examinations can be marked on location after the exam, but this is down to the discretion of the invigilator at the time. Practitioner answer sheets are marked at APMG International offices and results released soon after.

Your result will be sent to your Accredited Training Organization (ATO) approximately 7-10 days after your exam date. Your ATO should notify you of your results so please contact them for further details.

If you did not take your exam through an ATO, your results will be sent directly to you via the relevant APMG International office approximately 7-10 days after the date of your exam.

When will I receive my certificate?

Candidates will be able to claim their digital badge and electronic certificate from their APMG Candidate Portal within two business days of their exam result being issued.

What is a Change Management digital badge?

Digital badges allow you to easily showcase your achievements online.

When you pass an exam - you'll instantly have the option to claim a digital badge representing your new certificate. Your badge can be embedded on an email signature, website, social media or digital CV. With just one click employers, customers and clients can easily view and verify your credentials and skills.

Please download our presentation on sharing your digital badge for more information.

How do I claim my Change Management digital badge?

Once you’ve been notified that you’ve passed your exam - you will have the option to create a digital badge in APMG's Candidate Portal.

Visit APMG's Candidate Portal, view your exam results and select 'Create Badge'.

This takes you to the Credly website where the digital badges are hosted. You will be guided through the account creation process. Once you have created an account with Credly - login into the account and accept your pending badge.

Can I use the Change Management logo?

Only accredited training organizations and their registered partners are authorized to use the Change Management logo. If you do not fall under these categories and would like to request permission to use the logo, please email servicedesk@apmgroup.co.uk.

How can I advertise myself as Change Management qualified on my business card?

Candidates who have passed the Change Management Practitioner examination can put "Change Management Practitioner" on their business cards.

Can I earn PMI® PDUs for attending an accredited training course?

It is possible to earn PMI Education PDUs for attending third-party provider training (training courses not offered by a PMI Authorized Training Partner), as long as the training meets the requirements around the skill areas of the PMI Talent Triangle. Please check the PMI website for further details on how to record your PDUs and what supporting evidence is required.

How does my organization become a Change Management Accredited Training Organization?

An organization wishing to become a Change Management Accredited Training Organization (ATO) should apply to become accredited or contact their local APMG office. Where appropriate, an invoice will be raised and the organization will then be subject to APMG International's ATO assessment process.

How do I become a Change Management approved trainer?

All Change Management trainers must be ‘sponsored’ by a Change Management Accredited Training Organization (ATO). Details of all Change Management ATOs can be found via the APMG International accredited organization search function.

A trainer application must be submitted by the sponsoring ATO to their relevant APMG office.

What pass mark is required to be eligible to become a Change Management trainer?

To be eligible to apply to become a Change Management trainer, individuals must achieve a score of 66% (53/80) in the practitioner exam. To find out if you scored enough to be eligible as a trainer, please email servicedesk@apmg-international.com noting your interest. A representative of the Service Desk will be able to advise.

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