Developed in partnership with itSMF - the Change Analyst certification enables you to assess the potential benefits, risks, impacts, and costs of proposed changes.
- Understand the wider implications of change within ITIL service delivery and learn to develop relevant change models.
- Assess potential benefits, risks, impacts and costs of proposed changes and provide advice on how to gain approval to proceed with changes.
- Predict and analyze how change impacts process and people in order to understand outcomes of change.
- Combine structure and application of key change processes with soft skills required to meet every day challenges.
- Ensure clarity regarding training, job impact, coaching and mentoring required to support change.