Developed in partnership with itSMF - the Change Analyst certification enables you to assess the potential benefits, risks, impacts, and costs of proposed changes.
Certify your ability to:
- Understand the wider implications of change within ITIL service delivery and learn to develop relevant change models.
- Assess potential benefits, risks, impacts and costs of proposed changes and provide advice on how to gain approval to proceed with changes.
- Predict and analyze how change impacts process and people in order to understand outcomes of change.
- Combine structure and application of key change processes with soft skills required to meet every day challenges.
- Ensure clarity regarding training, job impact, coaching and mentoring required to support change.
Foundation Plus
Learn the skills required in the role of Change Analyst.
- People with the role of Change Analysts within a service management environment.
- Key staff involved either directly or indirectly with management activities such as:
- service asset analysts
- configuration analysts
- release and deployment analysts
- The purpose and value of change management within different types and sizes of organizations.
- The basic concepts of good personal communications and understand how these can contribute to increased effectiveness and efficiency within change management.
- The main interfaces between the change analyst and other process areas within IT service management and how these are impacted by uncontrolled changes.
- The key activities that are contained in the change management process.
- Techniques that can be used to enhance the change management process and apply these to given scenarios.
- Workbook to be completed during the course to demonstrate the practical application of the theory
- 20 questions per paper
- 13 marks required to pass (out of 20 available) - (65%)
- One hour duration
- Scenario Booklet to be used during examination