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Service ManagementIT Management

Service Desk Analyst and Manager certifications now available in Spanish.

Already delivering popular training and certification across the globe, we are delighted to announce the launch of Service Desk Institute (SDI) Analyst and Manager exams in Spanish.

The live exams, which verify a service desk professional's service delivery and customer service understanding and knowledge against the SDI professional standards, are now available for booking in both paper and online formats through accredited training organizations or as a public exam.

As part of a programme of activity in the Latin America region, the exam translations are part of a strategy to invest in and develop professionalism in this growing market. The Latin America service desk community can now benefit from local training and exams in the local language, regional SDI representatives, the flagship regional service management conference SDI18MX (the third SDIMX conference will be held in Mexico on 20 September 2018), all new digital badges for certified professionals, and the popular Service Desk Community support networks run by SDI.

About the Service Desk Institute

The SDI company mission is to inspire service desks to be brilliant. To achieve this mission SDI has developed a set of goals by which it aims to inspire service desks:

  • To raise the quality of service delivery by valuing and embracing best practice
  • To create an inspiring and engaging customer experience
  • To invest in and empower their teams to be inspired, take action and be better
  • To shine by demonstrating and delivering exceptional business value

SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace best practice to in order to raise the quality of service delivery.


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