SDI® Certification - Service Desk Institute
The Service Desk Institute’s (SDI’s) professional certifications, based on SDI’s regularly-updated Professional Standards, are for you if you want to provide a gold standard service desk function enabled by a qualification which is industry recognised.
Administered by APMG International on behalf of SDI, the standards are reviewed and updated every 3 years by a committee of industry experts, service management professionals and practitioners. The world-class qualifications reflect the latest industry developments and best practices.
The Service Desk Analyst or Service Desk Manager certifications provide candidates with a structured IT service and support career path and progression route.
In addition, SDI host a popular ‘Service Desk Community’ offering members ongoing support and inspiration in the workplace as well as a range of awards and networking events on a regular basis.
View/download our SDI Certification Overview Leaflet.
The exams are based on the SDI standards governing the certifications. The standards are available to download free from the SDI website at: