Become A Global Asset
Date: 25 May 2017
Webinar: Become A Global Asset
Topic: IT Service Management
Presenter: KPMG & Service Desk Institute
Time: 19:30 IST (GMT +5.5)
Duration: 45-60 mins
Climb your own ladder - not just the corporate ladder - by gaining transferable skills to demonstrate you are an excellent service desk professional.
The way in which we work is changing more rapidly than ever before. Service desks need to work across teams, rapidly understand different company cultures and work across time zones whilst learning how to embed best practice into automated solutions.
For nearly 30 years the Service Desk Institute has been dedicated to setting the industry standard for IT service and support.
The SDI Global Best Practice Service Desk Standard has been designed to look closely at all aspects of the service desk operation including management, resources, tools, training and delivery, strategy, planning and continual service improvement.
The first in our webinar series will explore how you can attain transferable skills to become a global asset and a future star of the service desk in the fast-paced world of automation.
Amandip Minhas – General Manager, Global Head of Service Desk and End User Computing at Wipro will share experiences of Wipro employees receiving SDI training and Certification – He will provide insights as to how Service Desk training and certification has benefited both the staff and business.