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APMG makes decisions to issue certificates based upon factual evidence be it examination results or evidence gained during an assessment process. Provisional (recommended) results may be issued for Foundation level exams and for higher level exams via Proctor Now, Proctor Pro or the APM Group Invigilator, but these are always subject to review and if appropriate, a Certification Decision being made by APM Group staff.

Should you, however, consider that an examination certification decision is wrong we operate an appeals process whereby the decision will be independently reviewed. Appeals must be submitted in writing to the Quality Manager together with sufficient information to support the appeal and enable a review to be completed. Without information to support the grounds on which an appeal is being made a review cannot be undertaken. Appeals are dealt with impartially in a non-discriminatory manner and will not affect the appellant's standing with APMG-International.

Appeals will initially be examined and acknowledged by the APMG Quality Manager who will inform you if there are insufficient grounds or information for the appeal to proceed or request that you provide additional information. Valid appeals will be considered by appropriate resource within the organization, who are independent of the original decision.

Examination appeals must be lodged by the ATO which hosted the exam on behalf of the candidate except that in the case of public exams the candidate may submit an appeal directly. With examinations, it should be remembered that most of APMG-International's exams go through validated automatic marking. Candidates who fail examinations by a small margin should consider this carefully if contemplating an appeal.

The outcome of all appeals will be notified to the appellant.

The appeals process is monitored by the independent APMG-International Ethics and Standards Board to ensure that all appeals decisions are made fairly and equitably. The decisions from the appeals process will be considered as being final.

Please note that examinations taken using Proctor Now or Proctor Pro where the candidates has breached one or more of the conditions of taking examination using this software are NOT eligible to make an appeal, as no certification decision has been made. The output of the exam sitting has already been reviewed by two separate and independent teams prior to the breach decision and is therefore final.

What is an Appeal?

An Appeal is a formal procedure by which a registered candidate can appeal against an exam result or a decision on certification. In such situations the appellant is required to submit their appeal in writing. For Proctor Pro/Now where no certification decision has been made, the appeal route is not applicable.

Grounds for Appeal

There are three grounds on which a candidate may appeal:

  • 1. Personal or medical grounds
  • 2. Procedural grounds
  • 3. The decision was biased or discriminatory

From 01 January 2016, all appeals must be made within 6 months of the certification decision being taken.

  • Relevant information of mitigating circumstances received by stated deadlines had not been taken into consideration.
  • Substantial procedural irregularity.
  • Evidence to suggest that a decision may have been biased or discriminatory.

It is the responsibility of the candidate to provide APMG with clear evidence that one of the grounds listed above is valid.

Candidates considering an appeal should take note of the following:

  • Disagreement with the exam result for multiple choice papers does not give grounds for appeal.
  • Proctor Now candidates who have not followed the candidate guidance and have had their examination result revoked, have no grounds for an appeal, as there is no exam result nor any decision made on certification.
  • Appeals will only be accepted on the grounds listed above and no other grounds will be considered.
  • When appealing on the grounds of circumstances relating to events prior to the examination, the Invigilator must have been informed in writing prior to the examination.
  • When appealing on the grounds of circumstances relating to events during the examination, the events must have been brought to the invigilator's attention before leaving the examination room.

Should you wish to register an appeal or find out more about the appeals process, please contact us.

Appeals against certification decisions made for all AXELOS products should be made directly to them at the following email address:- ask@axelos.com